ADS Tactical
  • IT
  • Virginia Beach, VA, USA
  • Full Time

Medical, Dental, Vacation, 401(k), Super Fun & Engaging Work Environment!


Responsibilities:

• Experienced in evaluating, installing, testing, maintaining and supporting PCs and laptops, peripherals, printers, operating systems and applications.
• Assists with evaluating and testing PC-based software packages to determine compatibility with existing systems.
• Deploys desktop/laptop images using Microsoft SCCM.
• Adheres to PC Support policies and procedures.
• Assists employees with remote access connectivity.
• Provides technical assistance and training to end-users.
• Responds to problems and service requests within SLAs.
• Coordinates and performs department moves.
• Participates in small and large-scale PC-related projects.
• Maintains hardware and software inventory.
• Creates and maintains end user documentation and SOPs.
• Interfaces with local management and IT.
• Interfaces with outside clients and vendors.
• Participates in after-hours, on-call support.
• Available to work extra hours as required, including nights and weekends

Requirements:

• 1 - 2 years of PC hardware/software support experience.
• 1 - 2 years of Microsoft desktop operating systems and desktop applications.
• Experience with remote access troubleshooting.
• Experience with PC imaging software.
• Familiarity with networking and voice/data cabling.
• Basic understanding of telephony and experience with VoIP.
• Experience with basic server and Telco support.
• Experience supporting Multifunctional Devices, Smart Phones, PDAs & BYOD.
• Experience supporting AV and videoconferencing equipment.
• Strong customer service and communication skills.
• Must be detail oriented and have good organizational skills.
• Ability to lift PCs and monitors.
• Must be able to work extra hours as required.
• Must be a team player.
• Works well under pressure.
• Ability to multitask.
• CompTIA A+
• CompTIA Security+
• Microsoft certifications desired
• College degree a plus

Desired Skills:

• Extensive working knowledge of the following technologies:
• PC hardware
• Microsoft desktop operating systems
• Microsoft desktop applications
• Other common desktop applications
• Desktop support tools
• Hands-on experience with the following technologies:
• Apple / OSX
• Networking
• Microsoft servers
• Telecom systems

 

ADS believes that a diverse work environment leads to bigger thinking and more creative solutions to our customers problems and we are proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identification, national origin or any other legally protected characteristic.  We strive to represent our community with a workforce diverse in gender and ethnicity.  We actively seek out veterans and the disabled for opportunities at ADS.





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