ADS Tactical
  • Customer Loyalty Team
  • Virginia Beach, VA, USA
  • DOE
  • Hourly
  • Full Time

Medical, Dental, Vacation, 401(k), Super Fun & Engaging Work Environment!


We protect the Homeland.  Join us and be a part of the team directly interfaces with the best customers in the world – the men and women that protect our freedoms.  Provide support to our valued defense customers and create lasting positive impressions. Serve as the front-line to incoming calls, emails and online inquiries to ADS. Work customer cases to ensure we're exceeding customer expectations with each interaction – especially when things go awry. ADS is seeking a friendly, helpful, multi-tasker who naturally likes to solve problems and makes friends easily.  Make our Customer Loyalty Team your home or a jump-start to your career at ADS.  Is this YOU?

 

ADS has built a reputation on providing legendary customer service. A successful candidate should be prepared for the following responsibilities:

 

  • Act as a company gatekeeper to incoming calls, emails and online inquiries
  • Successfully juggle multiple cases, emails, incoming calls and chats with minimal errors
  • Work cross-functionally within all departments to maintain working knowledge of how the company operates and offer ways to better serve our customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Treat customers in a manner that creates a positive and lasting impression
  • Assist customers on the spot – answer questions and/or provide solutions when able
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Maintain basic working knowledge of internal processes in order to address inquiries on-the-spot
  • Initiate and implement proper corrective action in order to resolve customer issues
  • Communicate and coordinate with internal departments and suppliers to resolve cases and meet customer needs
  • Follow up on customer interactions to ensure the customer's requests are met
  • Maintain detailed communication activity in customer account pages
  • Provide feedback and/or ideas to improve the customers' experience
  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service
  • Communicate with customers at all levels to garner feedback needed to improve the customers' experience

 

Required Qualifications: Knowledge, Skills, and Abilities:

  • Desire to create memorable, lasting impressions with ADS customers
  • Experienced in customer service principles and practices
  • Effective multi-tasker that thrives when shifting tasks
  • Professional interpersonal and communication skills - verbal and written
  • Ability to effectively interact with all levels of internal and external business partners
  • Ability to maintain a positive and cheerful demeanor in stressful situations
  • Effectively work in a fast paced team environment
  • Strong PC skills, knowledge of Windows OS and internet, ability to type quickly and free of errors
  • Experience with Salesforce.com, Oracle E-business Suite preferred
  • Experienced in Microsoft Excel, Word, and PowerPoint
  • Strong organizational skills, ability to prioritize and multitask
  • Strong telephone skills




ADS Tactical
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